To Our Valued Hacienda Heights Customer:

The County of Los Angeles Board of Supervisors awarded Valley Vista Services, Inc. a franchise to provide trash collection services in the Hacienda Heights unincorporated community that commences on April 1, 2010 and ends March 31, 2017.   Valley Vista Services, Inc. takes great pride in the work we do to keep the environment clean and protected for our future.  Your participation in waste reduction practices and buying products made from recycled content are integral components of a sustainable society, and we thank you for your efforts.

We will charge all our customers the rates shown on this subscription order.  Please take a moment to note the rates and services offered below.  The standard services and corresponding rates listed below are for services for which you subscribe.  To request additional services or if you have any questions or concerns, please do not hesitate to call Valley Vista Services, Inc. customer service department, Monday thru Friday 8:00 a.m. to 5:00 p.m. or Saturday 8:00 a.m. to 1:00 p.m.,  at 1-800-442-6454.

The term of your subscription order is 7 years that commences on April 1, 2010 and ends March 31, 2017, unless it is terminated earlier as described in the Customer Bill of Rights. It cannot be longer than the term of Valley Vista Services, Inc., franchise with the County and cannot be automatically renewed or extended.

STANDARD SERVICES

Billed Quarterly	$52.50/quarter	($17.50/month)
25% Senior Discount: For qualifying heads of household over 62*	$39.39 /quarter	($13.13/month)
*For residents who meet the following criteria: head of household over 62 qualify for utility rate discounts based on financial need

Standard household family services include:

• Once-a-week automated trash and recycling collection service
• One 96 gallon refuse cart
• One 96 gallon green waste cart
• One 96 gallon commingled recyclables cart
• One 64 gallon cart for manure collection, upon request
• One extra green waste container or one extra recyclables container, or both, free of charge upon request
• Free Holiday Tree Collection Services
• Annual curbside clean-up events (including certain electronic devices)
• On-call collection of bulky items and certain electronic devices in unlimited quantities (twice per year)
• On-call bagged green waste collections in unlimited quantities (four times per year)
• On-call bagged refuse collections in unlimited quantities (four times) per year
• Four special community clean-up events per year
• Alternative to 96 gallon containers- upon request, if you have space limitations, you may receive either 65 or 35 gallon containers
• Roll-out service- upon request, for qualifying elderly and disabled customers

ADDITIONAL SERVICES - Available Upon Request

Additional Containers / each:	$15.00/quarter ($11.25/quarter with senior discount)
64 gallon cart for manure	$30.00 per collection ($22.50/quarter with senior discount
1.5 Cubic Yard Bin (Alternative to additional 64 gallon carts for manure collection.	$120.00 per collection ($90.00/quarter with senior discount
3 Cubic Yard Bin (Alternative to additional 64 gallon carts for manure collection.	$240.00 per collection ($180.00/quarter with senior discount
Additional (more than two/year) on-call collection of bulky items and certain electronic devices:	$25.00 per collection ($18.75 with senior discount)
For collection of electronic devices only:	$5.00 per electronic item with a $10.00 minimum

Scooter Service:

For any customer who requests this service or for difficult-to-service residential premises (such as hills or cul-de-sacs where collection vehicles cannot safely drive)

$13.13/quarter ($9.85 with senior discount)

Roll-out/backyard service: This service means Valley Vista Services, Inc. brings containers to the curb to be serviced by collection vehicle and returned to the back yard or other designated location for an additional fee of:

For qualifying customers:	Free
For all other customers:	$26.25/quarter ($19.68 with senior discount)
Designated location, if any:

Residential Bin Rentals (3 YD) and Temporary Roll-Off Services: Available upon request by calling our customer service department at 1-626-961-6291 or 1-800-442-6454.

ANNUAL CLEANUP (2010) FLYER (pdf)

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